Privacy Policy

Who We Are

Growth Mentor Media is a performance marketing agency based in Kuala Lumpur, Malaysia. We provide paid media management, search engine optimisation, AI search visibility, CRM automation, email marketing, and website development services to businesses globally. Our website is growthmentormedia.com.

What Information We Collect

We collect information you provide directly to us and information collected automatically when you visit our website.

Information you provide:

• Name, email address, and WhatsApp or phone number submitted via our contact or application form
• Website URL, business details, and service interests submitted via our form
• Any additional information you include in the free-text fields of our form
• Communications you send to us directly by email or WhatsApp

Information collected automatically:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Interactions with our website including clicks and scroll depth

How We Use Your Information

We use the information we collect to:

• Respond to your enquiry or application and contact you via email, WhatsApp, or phone
• Assess whether our services are a good fit for your business
• Provide and improve the services we offer to clients
• Send relevant marketing communications where you have given consent or where we have a legitimate interest
• Comply with legal obligations
• Analyse website performance and improve user experience

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who help us operate our business, including form tools, email platforms, analytics providers, and CRM software, under strict confidentiality agreements
• Advertising platforms including Meta, Google, and TikTok for the purpose of campaign management where you are an active client
• Legal authorities where required by applicable law

Cookies and Tracking

Our website uses cookies and similar tracking technologies including the Meta Pixel and Google Analytics. These help us understand how visitors interact with our website and improve our paid advertising campaigns. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry and form submission data is retained for up to 24 months. Active client data is retained for the duration of the engagement and for a reasonable period afterward for legal and accounting purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: